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The Directorate of Public Grievances (DPG) in the Cabinet Secretariat of Government of India Helps to obtain responses to unresolved grievances on matters relating to som Central Government Departments and Organisations. DPG can Help you to obtain a respone and resolution on these grievances from the department or organisation.

How to approach DPG

  • Please give details of your grievance with copies of supporting document.

  • Your earlier attempts to have the grievance resolved through the grievance redressal mechanism of the department should be furnished.

  • Indicate whether you have filed any appeal against any previous decision of the organisation or department, before any court, tribunal or consumer forum.State your identity and postal address, e-mail address and telephone number.

How DPG will deal with your complaint

  • DPG will assess what aspects of your complaint fall within its purview and the gravity of the complaint.

  • Based on this, it will seek comments from the concerned department or organisation or transfer the grievance to it requesting it to directly deal with the matter.

  • This is normally done within 15 working days of receipt of the grievance. A letter will be sent to you informing you of the action taken.


USEFUL LINKS

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