 | Central Government Ministries, Departments or Organizations under DPG’s purview: |
|  |  | Telecom |
| | | Civil Aviation |
| | | Public Sector Banks |
| | | Public Sector Insurance Companies |
| | | Regional Passport Authorities |
|  |  | Central Universities |
|
|
Grievances concerning or relating to the following are not within DPG’s purview:
1.
Policy matters
2.
Commercial contracts
3.
Decisions involving quasi-judicial procedure
4.
Service matters (excluding payment of terminal benefits like gratuity and GPF)
5.Matters which are sub-judice (pending before courts)
6.
Frivolous complaints
|